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Fish! : a proven way to boost morale and improve results / Stephen C. Lundin, Harry Paul and John Christensen ; [foreword by Ken Blanchard]

Fish! : a proven way to boost morale and improve results / Stephen C. Lundin, Harry Paul and John Christensen ; [foreword by Ken Blanchard]
Catalogue Information
Field name Details
Record Number 19870
ISBN 9781444792805 (pbk.)
Location 158.1 LUN
Author Lundin, Stephen C., 1941- author.
Title Fish! : a proven way to boost morale and improve results / Stephen C. Lundin, Harry Paul and John Christensen ; [foreword by Ken Blanchard]
Published London : Hodder & Stoughton, 2014.
©2000.
Collation viii, 114 pages ; 20 cm.
Content types text
Carrier type volume
General Note "Revised and re-energized!" -- Cover.
A chapter on how the Fish philosophy was applied by one school can be found on pages 95-98. "Simply punishing students for misbehaving did not work, certainly not in the long run. It was far more effective to teach them replacement behaviors." -- p. 95.
The four practices of The FISH! philosophy: Be there; Play; Make their day; Choose your attitude.
Summary Note "An updated edition of the international bestseller with inspirational stories and new resources to transform your life. Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Seattle's Pike Place Fish is a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the Pike Place, our manager discovers how to energise and transform her workplace. Addressing today's most pressing work issues with an engaging metaphor and an appealing message, FISH! offers wisdom that is easy to grasp, instantly applicable, and profound." - Publisher website.
Target Audience Adult.
Topical Term Customer services
Employee motivation
Industrial management
Added Name Paul, Harry, 1950-, (author).
Christensen, John, 1959-, (author).
Catalogue Information 19870 Beginning of record . Catalogue Information 19870 Top of page .
Item Information
Barcode Shelf Location Collection Volume Ref. Status Due Date Res.
TF1272948 158.1 LUN
Loan   . Available .  
TF1272972 158.1 LUN
Loan   . Available .  
. Catalogue Record 19870 ItemInfo Beginning of record . Catalogue Record 19870 ItemInfo Top of page .

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