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© LIBERO v6.4.1sp240211
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Conflict management : a practical guide / Peter Condliffe.
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Catalogue Record 19916
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Catalogue Record 19916
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Catalogue Record 19916
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TF1274791
347.94 CON
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Record Number
19916
ISBN
9780409349399 (paperback)
Location
347.94 CON
Author
Condliffe, Peter
(author.).
Title
Conflict management : a practical guide / Peter Condliffe.
Edition
6th edition.
Published
Chatswood, NSW : LexisNexis Butterworths, 2019.
©2019.
Collation
xxi, 636 pages ; 25 cm.
Content types
text
Carrier type
volume
General Note
Previous edition: 2016.
Bibliography Note
Includes bibliographical references and index.
Contents Note
Table of Contents: 1. Understanding Conflict; 2. Responding to Conflict: Dispute Management Preferences; 3. Communication: Managing Emotion, Difficult Conversations and Complaints; 4. The Rise of Alternative Dispute Resolution; 5. Collaborative Practice; 6. Negotiation: Models, Strategies and Tactics; 7. Mediation; 8. Restorative Justice and Conferencing; 9. Group and Organisational Conflict; 10. Practical Group Facilitation.
Summary Note
"'Conflict management: a practical guide' continues to explain the approaches, strategies, tactics and techniques essential to taking a positive approach to conflict. The new edition provides an overview of the major developments and issues concerning alternative dispute resolution (ADR) and incorporates important new developments in the field including in neuro science, affect and conflict theory. The text also includes a chapter on the history and development of ADR in Australia and seeks to describe and contextualise all of the key processes. It is a 'broad church' approach to the subject matter which will enable you to understand and apply the key skills necessary for better conflict management. Every chapter contains a series of questions and exercises designed to stimulate and reinforce your thinking and understanding of ADR. The text will equip you to better practice in key areas including negotiation, mediation, collaborative practice, restorative justice and group facilitation. It will provide you with both key conceptual understandings and techniques to enable you to take a positive approach to conflict in your professional and personal life." - Back cover.
Subject
Conflict management
Interpersonal relations
Interpersonal conflict
Dispute resolution (Law) -- Australia
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