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Conflict management :
Previous edition: 2016. Table of Contents: 1. Understanding Conflict; 2. Responding to Conflict: Dispute Management Preferences; 3. Communication: Managing Emotion, Difficult Conversations and Complaints; 4. The Rise of Alternative Dispute Resolution; 5. Collaborative Practice; 6. Negotiation: Models, Strategies and Tactics; 7. Mediation; 8. Restorative Justice and Conferencing; 9. Group and Organisational Conflict; 10. Practical Group Facilitation. "'Conflict management: a practical guide' continues to explain the approaches, strategies, tactics and techniques essential to taking a positive approach to conflict. The new edition provides an overview of the major developments and issues concerning alternative dispute resolution (ADR) and incorporates important new developments in the field including in neuro science, affect and conflict theory. The text also includes a chapter on the history and development of ADR in Australia and seeks to describe and contextualise all of the key processes. It is a 'broad church' approach to the subject matter which will enable you to understand and apply the key skills necessary for better conflict management. Every chapter contains a series of questions and exercises designed to stimulate and reinforce your thinking and understanding of ADR. The text will equip you to better practice in key areas including negotiation, mediation, collaborative practice, restorative justice and group facilitation. It will provide you with both key conceptual understandings and techniques to enable you to take a positive approach to conflict in your professional and personal life." - Back cover. Includes bibliographical references and index. "'Conflict management: a practical guide' continues to explain the approaches, strategies, tactics and techniques essential to taking a positive approach to conflict. The new edition provides an overview of the major developments and issues concerning alternative dispute resolution (ADR) and incorporates important new developments in the field including in neuro science, affect and conflict theory. The text also includes a chapter on the history and development of ADR in Australia and seeks to describe and contextualise all of the key processes. It is a 'broad church' approach to the subject matter which will enable you to understand and apply the key skills necessary for better conflict management. Every chapter contains a series of questions and exercises designed to stimulate and reinforce your thinking and understanding of ADR. The text will equip you to better practice in key areas including negotiation, mediation, collaborative practice, restorative justice and group facilitation. It will provide you with both key conceptual understandings and techniques to enable you to take a positive approach to conflict in your professional and personal life." - Back cover.