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Title: Fish! :a proven way to boost morale and improve results /Stephen C. Lundin, Harry Paul and John Christensen ; [foreword by Ken Blanchard] Author: Lundin, Stephen C.,1941-,(author.). Location: 158.1 LUN Added Name: Paul, Harry,1950-, (author.). Christensen, John,1959-, (author.). Subject: Customer services. Employee motivation. Industrial management. Target Audience: Adult. ISBN: 9781444792805 (pbk.) Collation: viii, 114 pages ; 20 cm. Summary Note: "An updated edition of the international bestseller with inspirational stories and new resources to transform your life. Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Seattle's Pike Place Fish is a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the Pike Place, our manager discovers how to energise and transform her workplace. Addressing today's most pressing work issues with an engaging metaphor and an appealing message, FISH! offers wisdom that is easy to grasp, instantly applicable, and profound." - Publisher website. General Note: "Revised and re-energized!" -- Cover. A chapter on how the Fish philosophy was applied by one school can be found on pages 95-98. "Simply punishing students for misbehaving did not work, certainly not in the long run. It was far more effective to teach them replacement behaviors." -- p. 95. The four practices of The FISH! philosophy: Be there; Play; Make their day; Choose your attitude. ------------------------------ TF1272948 Available at Main Loan 158.1 LUN -----------------------------------------------