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The complaint handler's tool kit / NSW Ombudsman.

The complaint handler's tool kit / NSW Ombudsman.
Catalogue Information
Field name Details
Record Number 13005
ISBN 0731313011
Location Electronic resource
Title The complaint handler's tool kit / NSW Ombudsman. [ER]
Edition 2nd ed.
Published Sydney, N.S.W. : NSW Ombudsman, c2004.
General Note "June 2004".
"The ... Kit brings together, in one single reference source, five separate publications issued by the NSW Ombudsman."-- p. v.
Includes index.
Previous ed. published in 2000.
Effective complaint handling -- Dealing with difficult complainants -- Investigating complaints -- Public sector mediation -- Options for redress -- Index.
Electronic resource, consisting of 8 pdf files, saved to L:\_Library\Liberolinksbks\Complaint Handlers Tool Kit. Ask at library desk for a copy.
Subject Consumer complaints - New South Wales - Handbooks, manuals, etc.
Complaints (Administrative procedure) - New South Wales - Handbooks, manuals, etc.
Added Corporate Name NSW Ombudsman
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