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The influencing pocketbook / Richard Storey ; drawings by Phil Hailstone.

The influencing pocketbook / Richard Storey ; drawings by Phil Hailstone.
Item Information
Barcode Shelf Location Collection Volume Ref. Status Due Date Res.
TF1231097 302.2 STO
 Communicating   . Available .  
TF1231118 302.2 STO
 Communicating   . Available .  
Reserve Title Catalogue Record 17583
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Catalogue Information
Field name Details
Record Number 17583
ISBN 9781906610760
Location 302.2STO
Author Storey, Richard
Title The influencing pocketbook / Richard Storey ; drawings by Phil Hailstone. [BOOK]
Edition 2nd ed.
Published Alresford, Hants : Management Pocketbooks, 2015.
Collation 110 p. ; 11 x 15 cm.
General Note "Influencing skills are at the heart of all successful communication. The Influencing Pocketbook examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision. The new 2nd edition of this pocketbook lists five easy steps to influence, eight influencing styles, ten good reasons to build rapport and four different personality types with influencing techniques for each. In an American Management Association survey, in answer to the question ‘What is the number one need for success in business today?’, the most popular answer was ‘To persuade others of my value and the value of my ideas’." -- Publisher
Collection code: COMM Communicating
Summary Note "A pocketful of tips, tools and techniques on how to establish rapport, deal with different personalities, handle resistance and, crucially, get a decision." - Front cover.
Subject Communication in management
Interpersonal communication
Added Name Hailstone, Phil
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