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Difficult conversations in a week / Martin Manser.

Difficult conversations in a week / Martin Manser.
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Reserve Title Catalogue Record 18253
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Catalogue Information
Field name Details
Record Number 18253
ISBN 9781473607804 (paperback)
Location 658.45 MAN
Author Manser, Martin H (author.).
Title Difficult conversations in a week / Martin Manser.
Cover title Difficult conversations in a week : how to have better conversations in seven simple steps
Published London John Murray Learning, 2016.
©2016
Collation 124 pages : illustrations (black and white) ; 20 cm.
Content types text
still image
Carrier type volume
Series Teach yourself. In a week
General Note Originally published: 2014.
Summary Note Difficult Conversations In A Week is a simple and straightforward guide to becoming confident at handling these important situations, giving you everything you really need to know in just seven short chapters. From delivering bad news in a appraisal and working with colleagues who may be lazy, negative or incompetent, to treating colleagues with respect and building trust, it will help you deal professionally with suppliers who are always late, say 'no' graciously and give someone bad news. You'll also find exercises to help you put it all into action." -- Back cover.
Subject Interpersonal relations
Business communication
Interpersonal communication
Communication in management
Communication in personnel management
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