Record Number |
18335 |
ISBN |
9780730327004 |
Location |
658.45 HIL |
Author |
Hill, Darren, (author). |
Title |
Dealing with the tough stuff : how to achieve results from key conversations / Darren Hill, Alison Hill & Dr Sean Richardson. |
Edition |
Revised and updated second edition. |
Published |
Milton, Qld. : John Wiley & Sons Australia Ltd, 2016. |
©2016 |
Collation |
xxii, 237 pages : illustrations ; 22 cm. |
Content types |
still image |
text |
Carrier type |
volume |
General Note |
Includes index. |
"New chapters, new case studies, new research"--Cover. |
An Australian title. |
Contents Note |
What's your tough stuff? Getting clear on what's tough for you -- 2. Dealing with the tough staff - foundational skills -- 3. Dealing with the fluff stuff - getting more direct in your language achieving clarity -- 4. Dealing with the unsaid stuff - ensuring maximum leverage from your non-verbal communication -- 5. Dealing with the remote stuff - having the key conversations when geography is an issue -- 6. Dealing with the gruff stuff - addressing anger and managing high emotions -- 7. Dealing with the huff stuff - addressing the resistant, defensive and stubborn behaviour -- 8. Dealing with the rapid stuff - addressing the tough issues in a rapid-change environment -- 9. Dealing with the rough stuff - the big three: restructure, redundancy and dismissal -- 10. Dealing with the bluff stuff - handling emotional manipulation in the workplace -- 11. Dealing with the off-the-cuff stuff - building skills to handle immediate crises -- 12. Dealing with enough stuff - prioritising things that matter. |
Summary Note |
"Based on psychological theory and in-the-trenches practice, this second edition of the bestselling 'Dealing with the tough stuff' shows leaders and managers the practical and pragmatic strategies for managing conflict situations effectively ... Discover how to lead key conversations with: tools to depersonalise tough feedback; tactics to deal with a workforce that is offsite; tips for dealing with conflict during times of rapid change; advice to manage immediate crises; strategies to overcome anger, stubbornness and defensiveness; techniques for finding the best way to be assertive - in any situation." - Back cover. |
Subject |
Self-actualization (Psychology) -- Handbooks, manuals, etc |
Personnel management -- Handbooks, manuals, etc |
Interpersonal relations -- Handbooks, manuals, etc |
Communication in management -- Handbooks, manuals, etc |
Conversation -- Handbooks, manuals, etc |
Employees -- Rating of -- Handbooks, manuals, etc |
Added Name |
Hill, Alison C.,(author). |
Richardson, Sean,(author). |
Internet Site |
Wiley (Publisher) website |