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Can we talk? : seven principles for managing difficult conversations at work / Roberta Chinsky Matuson.

Can we talk? : seven principles for managing difficult conversations at work / Roberta Chinsky Matuson.
Item Information
Barcode Shelf Location Collection Volume Ref. Status Due Date Res.
TF1308373 658.45 MAT
Loan   . Available .  
TF1304399 658.45 MAT
Loan   . On Loan . 15 May 2024
. Catalogue Record 21337 ItemInfo Beginning of record . Catalogue Record 21337 ItemInfo Top of page .
Catalogue Information
Field name Details
Record Number 21337
ISBN 9781398601338
9781398601307
Location 658.45 MAT
Author Matuson, Roberta Chinsky (author.).
Title Can we talk? : seven principles for managing difficult conversations at work / Roberta Chinsky Matuson.
Published London ; New York : Kogan Page, 2022.
Collation ix, 214 pages ; 24 cm.
Content types text
Carrier type volume
Bibliography Note Includes bibliographical references and index.
Summary Note "Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored. The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Illustrated with scenarios from everyday work situations, the author offers guidance on how to create the right conditions for a meaningful discussion as well as defining the seven key principles (confidence, clarity, compassion, curiosity, compromise, credibility and courage) that enable both parties to gain a deeper understanding of what the other person may be thinking and establish their point of view more clearly. Can We Talk? includes vignettes, advice from those who have been there and thrived, as well as lessons learned from conversation failures. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must engage. Scripts are provided to help readers get off to a running start"--
Subject Communication in management
Interpersonal conflict
Personnel management
Interpersonal relations
Business communication
Interpersonal communication
Communication in personnel management
Catalogue Information 21337 Beginning of record . Catalogue Information 21337 Top of page .

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